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support > knowledge base > knowledge base article
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KB0004 - Radium.ocx failed to register
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The information in this articles applies to: |
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Bartender's Companion (all versions) |
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Symptoms |
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When you attempt to install Bartender's Companion, the following error occurs:
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Error 1904.module c:\program files\bartender's companion\radium.ocx failed to register HResult. Contact your support personnel. |
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If you attempt to run Bartender's Companion, you will get the following error:
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Application terminated. Error: Error calling external object function enablebutton at line 34 in function of _enabletoolbarbutton of object nfc_u_tabpg_task_calendar. |
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Cause |
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Radium.ocx is a resource file that contains the Bartender's Companion toolbar controls. This toolbar uses a dropdown date picker control that is found in another resource file - mscal.ocx.
mscal.ocx is part of the Windows operating system. If this file is missing, damaged, or incorrectly registered, radium.ocx will not install. Without radium.ocx installed and registered, Bartender's Companion cannot display any toolbars.
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Resolution |
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Download the following file: ocx.zip. |
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Unzip ocx.zip to your desktop. If you don't have an unzip utility, you can download a free evaluation version from winzip.com. |
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The ocx.zip file contains three ocx files. Copy them to the following directory:
C:\Windows\System (if you are running Windows 95/98/Me/XP Home Edition)
C:\WINNT\System32 (if you are running Windows NT/2000/XP Professional)
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4.
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Now that the ocx files are in the correct locations, you will need to register them with the operating system. Click Start->Run and paste each of the following commands (one at a time) into the Open box and click OK:
regsvr32 c:\windows\system\mscomctl.ocx
regsvr32 c:\windows\system\mscomct2.ocx
regsvr32 c:\windows\system\mscal.ocx (Windows 95/98/Me/XP Home Edition)
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regsvr32 c:\winnt\system32\mscomctl.ocx
regsvr32 c:\winnt\system32\mscomct2.ocx
regsvr32 c:\winnt\system32\mscal.ocx (Windows NT/2000/XP Professional)
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Download the following file: radium.zip. |
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Unzip radium.zip to your desktop. |
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The radium.zip file contains a new copy of radium.ocx. Copy the file to the Bartender's Companion program directory:
c:\program files\radium technologies\bartender's companion.
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8.
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Now that all of the prerequisite files are in place, we can register radium.ocx. Click Start->Run and paste the following command into the Open box and click OK:
regsvr32 "c:\program files\radium technologies\bartender's companion\radium.ocx"
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Reinstall Bartender's Companion. |
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Status |
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This issue has been resolved. |
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If this article does not solve your problem or if you cannot find a resolution to your problem, please let us know. Please post your question or the details of your problem on the Bartender's Companion Support Forum.
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Steps to Reproduce the Problem |
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Install Bartender's Companion on a PC without mscal.ocx. |
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Run Bartender's Companion. |
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